DSF Technologies, the operator of digiscifi.com, is responsible for the personal information described in this policy unless a separate notice states otherwise. This policy applies to website visitors, prospective customers, customers, business contacts and people who submit information through advertising lead forms.
1. Scope of this policy
This policy applies when you visit our website, submit a website contact or proposal form, submit a Google Ads lead form, submit a Meta lead ad on Facebook or Instagram, contact us by email, telephone or WhatsApp, or otherwise interact with DSF Technologies in relation to our services.
2. Information we collect
We may also retain records of communications, proposals, meetings, contracts, invoices, service delivery and customer-support interactions. Please do not submit sensitive personal information unless we specifically request it and there is a lawful reason to process it.
3. Where information comes from
- Directly from you through forms, calls, messages, meetings and correspondence.
- From Google Ads when you submit a Google-hosted lead form or interact with our advertising.
- From Meta when you submit a lead form or lead-generation experience on Facebook or Instagram.
- From analytics, advertising and website technologies used to understand visits, campaign performance and conversions.
- From publicly available business sources or authorised business partners where permitted by law.
4. How we use personal information
- To respond to enquiries and contact you by telephone, email or WhatsApp about the service you requested.
- To assess requirements, qualify opportunities, arrange consultations and prepare proposals.
- To deliver services, manage customer relationships and provide support.
- To measure advertising, website and lead-generation performance and improve campaigns and conversion journeys.
- To maintain business records, prevent misuse, protect systems and resolve disputes.
- To comply with applicable laws, regulatory requirements and lawful requests.
- To send relevant business updates or marketing communications where you have consented or where otherwise permitted. You may opt out at any time.
5. Our basis for processing
Depending on the circumstances and applicable law, we process information because you have consented, because processing is necessary to respond to your request or take steps before entering a contract, because it supports our legitimate business interests without overriding your rights, or because it is necessary to meet a legal obligation.
You may withdraw consent for future processing where consent is the basis. Withdrawal does not affect processing that was lawful before withdrawal.
6. Google Ads and Meta lead forms
What happens when you submit an advertising lead form
When you submit a lead form within Google, Facebook or Instagram, the platform sends the information you selected to provide to DSF Technologies. We use it to respond to your stated interest, understand the campaign source, manage the lead and evaluate advertising effectiveness.
Google Ads
Google may collect and process information connected with your use of Google products and the lead form. Google’s own privacy policy and advertising controls apply to its processing. You can review Google privacy information at policies.google.com/privacy and advertising settings at adssettings.google.com.
Meta lead ads
Meta may collect and process information connected with Facebook and Instagram lead-generation experiences. Meta’s own privacy policy and ad controls apply to its processing. You can review Meta’s privacy policy at facebook.com/privacy/policy and manage ad preferences at facebook.com/adpreferences.
7. Cookies, analytics and advertising technology
Our website may use essential cookies and similar technologies required for security and functionality. We may also use analytics, conversion tracking, Google advertising tags and Meta business tools to understand website use, attribute enquiries, measure campaigns and improve advertising.
Where consent is required, non-essential technologies should be used only after the necessary choice has been obtained. You can control cookies through your browser and platform settings. Blocking certain technologies may affect measurement or website functionality.
8. Who we share information with
We may share information only where reasonably necessary with:
- Hosting, database, email, CRM, analytics, advertising, communications and security providers.
- Google, Meta and other platforms used for advertising, measurement or authorised lead delivery.
- Professional advisers, auditors, insurers and authorities where legally required.
- A buyer or successor in connection with a legitimate business transfer, subject to appropriate safeguards.
DSF Technologies does not sell personal information. Service providers are expected to use information only for the authorised service and to apply suitable confidentiality and security measures.
9. International processing
Some service providers and advertising platforms may process information outside the UAE. Where personal information is transferred internationally, we use appropriate contractual, technical or organisational safeguards as required by applicable law.
10. How long we retain information
Prospective-customer enquiries are generally retained for up to 24 months after the last meaningful interaction, unless a longer period is necessary for an active customer relationship, contractual records, legal obligations, dispute resolution, security or an authorised business purpose. We may retain limited suppression records to respect opt-out requests.
11. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, protected credentials, secure hosting, backups, logging and restricted staff or provider access. No internet transmission or storage system can be guaranteed completely secure.
12. Your privacy rights
Subject to applicable law and relevant exceptions, you may ask us to:
- Confirm whether we process your personal information and provide access to it.
- Correct inaccurate or incomplete information.
- Delete information or restrict certain processing.
- Object to certain processing, including direct marketing.
- Withdraw consent or request portable information where applicable.
We may need to verify your identity before completing a request. You may also raise a concern with the relevant data-protection authority where applicable.
13. Marketing communications
You can opt out of marketing emails by using the unsubscribe method provided or contacting us. Opting out of marketing does not prevent service, proposal, transactional or security communications related to an existing request or relationship.
14. Children
Our website and business services are not directed to children under 18, and we do not knowingly seek personal information from children through our lead-generation activities.
15. Changes to this policy
We may update this policy to reflect changes in our services, technology, advertising practices or legal requirements. The effective date at the top of the page identifies the latest version.
16. Contact DSF Technologies
For privacy questions or rights requests, email [email protected] with the subject “Privacy Request”. You may also call +971 52 808 9931.
This policy is intended to provide transparent information about our practices. It does not limit any rights available under applicable law.